New Petroleum Online Customer Support Ticket

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Severity Definitions: Level 1 – Urgent - Critical production issue affecting all users (system unavailability and data integrity issues). Level 2 – High - Major functionality is impacted or significant performance degradation is experienced. Level 3 – Medium - System performance issue or bug affecting some but not all users. Level 4 – Low - Inquiry regarding a routine technical issue. If your request does not meet the Severity Level criteria as defined above, Support may re-classify it as appropriate.

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