IHRDC - International Human Resources Development Corporation

New IPIMS Customer Support Ticket

To submit your request, only your name, email and phone fields are required in the Contact Preferences section, and the Ticket Subject and Description in section 2 (*), but other information is appreciated. Your information will never be shared with any 3rd parties. By submitting this form, IHRDC will open a support ticket to track your request.

Contact Preferences:

* Name

* Email

Company

* Phone

Ticket Description:

* Problem Type

Severity Level

Severity Definitions: Level 1 – Urgent - Critical production issue affecting all users (system unavailability and data integrity issues). Level 2 – High - Major functionality is impacted or significant performance degradation is experienced. Level 3 – Medium - System performance issue or bug affecting some but not all users. Level 4 – Low - Inquiry regarding a routine technical issue. If your request does not meet the Severity Level criteria as defined above, Support may re-classify it as appropriate.

* Ticket Subject

* Description

Course Name (if applicable)

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